Chatbase: What It Does, Pricing and Who Should Skip It
Chatbase builds AI agents for customer support and sales from your docs and website, deployable in chat, email and voice, with a helpdesk inbox and actions.
At a glance
| Fact | Chatbase |
|---|---|
| Category | AI chatbots and companions |
| Lowest listed price | Hobby: $32/month billed yearly ($40 monthly) |
| Free tier or trial | Free trial (homepage); free plan not stated on the pricing page text we read. |
| Pricing checked | 2026-10-18 |
| Owner | Independent company, not owned by this site’s owner |
| Our relationship | Program exists; we haven’t been approved, so this is a plain link |
Who it’s for
Small businesses adding an AI support agent to their site.
Who should skip it
Anyone uploading large training data on lower plans (a reviewer hit limits immediately).
Pricing (checked 2026-10-18)
- Hobby: $32/month billed yearly ($40 monthly)
- Standard: $120/month billed yearly ($150 monthly)
- Pro: $400/month billed yearly ($500 monthly)
- Extra credits $40 per 1,000 messages; branding removal $1,188/year
Free tier or trial
Free trial (homepage); free plan not stated on the pricing page text we read.
Notable complaints
Trustpilot: 4.0/5 from 70 reviews (checked 2026-10-18). Ratings depend heavily on how actively a company asks for reviews, so we don’t rank by them.
- A reviewer said they were charged three times after asking to close the account. Source
- A reviewer said the Standard plan never worked and a refund was refused. Source
Alternatives in Chatbots & companions
- Botpress: Free: $0, 100 conversations
- Botsonic: Starter: $16/month billed annually ($19 monthly), 1,000 messages
- Chatfuel: Business: US$18/month billed yearly (US$216/year) incl. US$20 AI credits
- CustomGPT.ai: Standard: $99/month ($89/month billed annually)
Sources
- Chatbase official site (checked 2026-10-18)
- Chatbase pricing page (checked 2026-10-18)
- Chatbase reviews on Trustpilot (checked 2026-10-18)