Fireflies.ai: What It Does, Pricing and Who Should Skip It
Fireflies joins Zoom, Meet and Teams calls (or records via its apps) to transcribe, summarize and make conversations searchable, and pushes notes to CRMs and other tools. It also offers free dictation (Fireflies Talk).
At a glance
| Fact | Fireflies.ai |
|---|---|
| Category | AI meeting notes and transcription |
| Lowest listed price | Free: $0, free forever (limited AI summaries) |
| Free tier or trial | Free forever plan. |
| Pricing checked | 2026-10-18 |
| Owner | Independent company, not owned by this site’s owner |
| Our relationship | Program exists; we haven’t been approved, so this is a plain link |
Who it’s for
Teams that want searchable meeting records and CRM notes without manual note-taking.
Who should skip it
Mac desktop users (a reviewer called the Mac app dreadful) and meetings where accurate speaker attribution matters.
Pricing (checked 2026-10-18)
- Free: $0, free forever (limited AI summaries)
- Pro: $10/seat/month billed annually ($18 monthly)
- Business: $19/seat/month billed annually ($29 monthly)
- Enterprise: $39/seat/month, annual only
Free tier or trial
Free forever plan.
Notable complaints
Trustpilot: 4.5/5 from 860 reviews (checked 2026-10-18). Ratings depend heavily on how actively a company asks for reviews, so we don’t rank by them.
- A reviewer liked the web app but said the Mac app and support were poor. Source
- A reviewer said cancelling involved repeated retention offers. Source
- A reviewer said a 6-person meeting’s notes misattributed who said what. Source
Alternatives in Meetings
- Bluedot: Free: $0, 5 meetings lifetime
- HappyScribe: Free: notetaker recordings (45 min each) plus a 10-minute AI transcription trial
- MeetGeek: Basic: free forever, 3 hours of transcription/month
- Notta: Free: $0, 120 transcription minutes
Sources
- Fireflies.ai official site (checked 2026-10-18)
- Fireflies.ai pricing page (checked 2026-10-18)
- Fireflies.ai reviews on Trustpilot (checked 2026-10-18)