TheySaid: What It Does, Pricing and Who Should Skip It
TheySaid runs customer research with an AI moderator: user tests where people share their screen and think aloud, conversational interviews, surveys and polls, in more than 70 languages, with AI-written test plans, transcripts, highlight clips and summaries. Version 4.0 adds synthetic testers, AI users that work through your website, app or prototype in a real browser while recording screen and voice; the company says they start from a model trained on over 100,000 hours of usability sessions and can be tuned with data you choose, such as call recordings, surveys, support tickets or CRM records. Its MCP connector lets you launch tests and read results from Claude, Cursor, Replit, Lovable and similar tools, and tests can start automatically when a Jira, Linear, ClickUp or Monday ticket reaches “design done.” You can also test with your own customers or its recruited panel. The company publishes its own side-by-side study claiming synthetic testers found 89% of issues versus 90% for humans; that figure is its own, not independently verified. It says it is SOC 2 and GDPR compliant. TheySaid 4.0 was #1 on Product Hunt on October 27, 2026.
At a glance
| Fact | TheySaid |
|---|---|
| Category | AI productivity tools |
| Lowest listed price | Free: $0, 5 AI user tests and 50 AI surveys a month, 1 workspace and 1 active test, all AI features, test with your own users (panel recruiting extra) |
| Free tier or trial | Free plan with 5 AI user tests and 50 AI surveys a month using your own participants; no card needed. |
| Pricing checked | 2026-10-27 |
| Owner | Independent company, not owned by this site’s owner |
| Our relationship | No affiliate relationship |
Who it’s for
Product managers, designers and small product teams who skip user research because recruiting and scheduling takes too long, and who want quick feedback inside the tools where they already build.
Who should skip it
Anyone who needs to know the cost before talking to sales, since there is no self-serve paid plan. Also skip relying on synthetic testers alone for big or emotional decisions; even the team says personal preferences are harder to replicate and synthetic results shouldn’t replace real people.
Pricing (checked 2026-10-27)
- Free: $0, 5 AI user tests and 50 AI surveys a month, 1 workspace and 1 active test, all AI features, test with your own users (panel recruiting extra)
- Enterprise: custom price, billed annually; monthly billing costs 33% more
- Human panel testers: about $12-$24 per user and synthetic testers from about $1 per user, per its homepage comparison; extra fees for hard-to-find testers
- Launch offer: 10 free synthetic tests (per Product Hunt)
Free tier or trial
Free plan with 5 AI user tests and 50 AI surveys a month using your own participants; no card needed.
Notable complaints
- Capterra reviews are very positive overall, but several reviewers ask for more flexible, customizable reports and dashboards and say the many AI features take time to learn. Source
- A Product Hunt reviewer wanted more control over how insights are grouped or tagged in big rounds and more flexible response add-ons, and a commenter questioned how far synthetic feedback can be trusted. Source
Alternatives in Productivity
- ClickUp: Free Forever
- DeepCell: Free: $0 for individuals; no account needed to start, a free account keeps files beyond 30 days
- Gamma: not stated: the pricing page blocked our fetch on 2026-10-18
- MindMeister: Basic: €0 forever (3 mind maps)
Sources
- TheySaid official site (checked 2026-10-27)
- TheySaid pricing page (checked 2026-10-27)
- TheySaid on Product Hunt (checked 2026-10-27)
- TheySaid reviews on Capterra (checked 2026-10-27)