Tidio: What It Does, Pricing and Who Should Skip It
Tidio combines live chat, a helpdesk, chatbot flows and the Lyro AI agent that answers customer questions from your knowledge base.
At a glance
| Fact | Tidio |
|---|---|
| Category | AI chatbots and companions |
| Lowest listed price | Free: $0 |
| Free tier or trial | Free plan; 7-day free trial on paid plans. |
| Pricing checked | 2026-10-18 |
| Owner | Independent company, not owned by this site’s owner |
| Our relationship | Program exists; we haven’t been approved, so this is a plain link |
Who it’s for
E-commerce stores and small businesses handling support chats.
Who should skip it
Anyone wanting fast human support or stable renewal pricing (a reviewer said their rate doubled).
Pricing (checked 2026-10-18)
- Free: $0
- Starter: $24.17/month
- Growth: from $49.17/month
- Plus: from $300/month
- Lyro AI standalone: from $32.50/month
Free tier or trial
Free plan; 7-day free trial on paid plans.
Notable complaints
Trustpilot: 3.6/5 from 226 reviews (checked 2026-10-18). Ratings depend heavily on how actively a company asks for reviews, so we don’t rank by them.
- A reviewer liked the AI replies but called support the worst they’d experienced. Source
- A reviewer said their rate doubled without notice for a year. Source
Alternatives in Chatbots & companions
- Botpress: Free: $0, 100 conversations
- Botsonic: Starter: $16/month billed annually ($19 monthly), 1,000 messages
- Chatbase: Hobby: $32/month billed yearly ($40 monthly)
- Chatfuel: Business: US$18/month billed yearly (US$216/year) incl. US$20 AI credits
Sources
- Tidio official site (checked 2026-10-18)
- Tidio pricing page (checked 2026-10-18)
- Tidio reviews on Trustpilot (checked 2026-10-18)