Reply.io: What It Does, Pricing and Who Should Skip It

Updated 2026-10-24 · Facts checked 2026-10-18 · No hands-on testing, no scores

Reply.io automates outreach across email, LinkedIn, calls and SMS, includes a contact database and an AI SDR agent (Jason AI) that writes and handles replies.

At a glance

Visit Reply.io

Who it’s for

Sales teams that want sequences plus an AI SDR in one tool.

Who should skip it

Anyone who wants to judge the product on a free trial (a reviewer says key parts need upfront payment) or who worries AI-written emails will hurt their reputation.

Pricing (checked 2026-10-18)

• Email volume plans: from $49/month billed annually ($59 monthly)
• Multichannel: from $89/user/month billed annually ($99 monthly)
• AI SDR: from $500/month
• LinkedIn add-on $69/month; Calls & SMS $29/month

Free tier or trial

14-day trial.

Notable complaints

Trustpilot: 4.6/5 from 268 reviews (checked 2026-10-18). Ratings depend heavily on how actively a company asks for reviews, so we don’t rank by them.

Recurring themes from public reviews, paraphrased. Each is one customer’s account, which we haven’t verified.

• A reviewer said contacts kept getting messages after being marked finished. Source
• A reviewer called the free trial misleading. Source
• An affiliate reviewer said commission payments weren’t sent. Source

Alternatives in Sales & marketing

• ActiveCampaign: not stated: prices are calculated by contact count and didn’t render in the page text we read on 2026-10-18
• AdCreative.ai: not stated: the pricing page returned 404 for our check on 2026-10-18
• Brevo: Free: free forever, no credit card
• Fastlane: Starter: $29/month, 500 credits (up to 100 statics or 7 videos), 1 campaign, 1 social account

Sources

1. Reply.io official site (checked 2026-10-18)
2. Reply.io pricing page (checked 2026-10-18)
3. Reply.io reviews on Trustpilot (checked 2026-10-18)